RETURN AND REFUND POLICY

www.globalaioutlet.com

Effective date: 1st April 2024

  1. Introduction
  • Purpose: This Return and Refund Policy (“Policy”) outlines the procedures and conditions for processing returns and refunds of products purchased through the Global AI Outlet website (“Website”).
  • Third-Party Integration: Global AI Outlet partners with Printful for on-demand production and fulfillment of our products. As our products are custom-made, our ability to accept returns is limited.
  1. Limited Returns
  • Core Principle: Due to the custom-made nature of our products, we generally do not accept returns or exchanges for reasons such as dissatisfaction with sizing, color choice, or a change of mind. However, we are committed to ensuring you are satisfied with your purchase. Returns may be accepted in the following specific circumstances:
    • The product arrives damaged or defective.
    • There is a misprint or error in the design compared to the order placed.
    • Customers residing in Brazil may be eligible for returns under certain circumstances.
  1. Eligible Returns

To be eligible for a return, you must contact Global AI Outlet customer support within 30 days of receiving your order. Please provide the following information:

  • Order number
  • Description of the issue with the product
  • Clear photographs documenting the damage, defect, or misprint.
  1. Return Process
  1. Contact Customer Support: 

    Email customercare@globalaioutlet.com or call +96895544523.

  2. Evaluation: Our team will evaluate your claim.
  3. Return Authorization: If your claim is approved, you may be issued a return authorization code and instructions on how to ship the product back.
  1. Return Shipping
  • Responsibility: In most cases, the customer is responsible for return shipping costs, unless the return is due to a defect or error.
  • Instructions: Please carefully package the item for return and follow any specific instructions provided.
  1. Refunds
  • Approved Returns: Once the sender receives and inspects the returned product, a refund will be issued to the original payment method, typically within 7-10 business days. Please note that refund processing times may vary depending on your financial institution.
  • Partial Refunds: In certain cases (e.g., minor damage in transit), a partial refund or store credit may be offered instead of a full refund or replacement.
  1. Replacements
  • Defects and Misprints: If your return is approved due to a defect or misprint, sender will arrange for a replacement product to be produced and shipped to you at no additional cost. You will receive updates on the status of your replacement.
  1. Non-Returnable Circumstances

We cannot accept returns or provide refunds in the following situations:

  • Sizing Issues: Please carefully consult our sizing charts before ordering and contact customer support for assistance if needed.
  • Color Dissatisfaction: Product colors may slightly vary due to screen display differences.
  • Incorrect Shipping Address: We are not responsible for undeliverable orders due to customer-provided incorrect addresses.
  1. Modifications to the Return and Refund Policy
  • Global AI Outlet reserves the right to modify or update this Return and Refund Policy at any time. Changes will be posted on the Website with a notice of the “Last Updated” date. Your continued use of the Website after any changes signifies your acceptance of the revised Policy.
  1. Customer Support Contact
  • If you have any questions regarding our Return and Refund Policy, please contact our customer support team:
    • Email: customercare@globalaioutlet.com
    • Phone: +96895544523
  1. Governing Law
  • This Return and Refund Policy is governed by and construed in accordance with the laws of the Sultanate of Oman. Any disputes arising from this Policy shall be resolved exclusively in the competent courts of Muscat, Oman.
  1. Customer Agreement
  • By placing an order through the Global AI Outlet website, you acknowledge and agree to be bound by the terms of this Return and Refund Policy.
  1. Additional Support
  • For specific questions about Printful’s return process, shipping instructions, or other related matters, please refer to Printful’s Help Center: 

https://help.printful.com/hc/en-us

  1. Feedback
  • We value your feedback. Please share your experience with our return process and any suggestions for improvement by contacting customer support. Your input helps us continuously refine our policies and service.