FREQUENTLY ASKED QUESTIONS
Ordering
Select your favorite items, add them to your cart, and proceed to checkout. Fill in your shipping, billing, and payment details accurately. You’ll receive a confirmation email once your order is successfully placed.
If you need to make changes or cancel your order, please contact us immediately. Due to the quick start of the production process, we can't guarantee changes or cancellations once an order is in progress.
Payment can be made via PayPal, credit cards, and other methods as listed on our checkout page, all through secure payment systems.
Shipping
We offer worldwide shipping. For specific shipping destinations and any limitations, please review the shipping information on our website.
Shipping fees are calculated during checkout, varying by destination, shipping method, and order size.
Delivery times combine our processing period with the transit time of the shipping carrier. Please check our shipping information page for detailed estimates.
Returns & Refunds
ur products are custom-made, so we typically cannot accept returns due to size, color choice, or buyer's remorse. Exceptions are made for defective or incorrect items. Details are available in our Return & Refund Policy.
If you encounter issues with your order, reach out to our customer support within 30 days, providing the order number and issue description, along with photos as proof.
Refunds are processed promptly after the return is approved and inspected, typically within 7-10 business days. Your bank may require additional time to process the refund to your account.
Products
Our products are crafted on-demand at various fulfillment centers globally to ensure quality and efficiency.
Care instructions are provided on our product pages and the garment tags, ensuring longevity for each piece.
Absolutely! Sizing charts are available on product pages to help you find the perfect fit. For further assistance, don't hesitate to contact us.
My Account
Creating an account is not mandatory but recommended for a quicker checkout process, order tracking, and saving your preferences.
Simply log in and visit the “My Account” section, or reach out to our customer support for help.
Click the "Forgot Password" link on the login page and follow the steps to reset your password.
Other
We’re here to help via email at customercare@globalaioutlet.com or phone at +96895544523. If your question isn’t covered in our FAQs, please get in touch