INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

Ordering

How do I place an order?

Select your favorite items, add them to your cart, and proceed to checkout. Fill in your shipping, billing, and payment details accurately. You’ll receive a confirmation email once your order is successfully placed.

Can I change or cancel my order?

If you need to make changes or cancel your order, please contact us immediately. Due to the quick start of the production process, we can't guarantee changes or cancellations once an order is in progress.

What payment methods do you accept?

Payment can be made via PayPal, credit cards, and other methods as listed on our checkout page, all through secure payment systems.

Shipping

Where do you ship?

We offer worldwide shipping. For specific shipping destinations and any limitations, please review the shipping information on our website.

How much does shipping cost?

Shipping fees are calculated during checkout, varying by destination, shipping method, and order size.

How long does shipping take?

Delivery times combine our processing period with the transit time of the shipping carrier. Please check our shipping information page for detailed estimates.

Returns & Refunds

What is your return policy?

ur products are custom-made, so we typically cannot accept returns due to size, color choice, or buyer's remorse. Exceptions are made for defective or incorrect items. Details are available in our Return & Refund Policy.

How do I request a return or refund?

If you encounter issues with your order, reach out to our customer support within 30 days, providing the order number and issue description, along with photos as proof.

How long do refunds take?

Refunds are processed promptly after the return is approved and inspected, typically within 7-10 business days. Your bank may require additional time to process the refund to your account.

Products

Where are your products made?

Our products are crafted on-demand at various fulfillment centers globally to ensure quality and efficiency.

How do I care for my apparel?

Care instructions are provided on our product pages and the garment tags, ensuring longevity for each piece.

Do you offer sizing charts?

Absolutely! Sizing charts are available on product pages to help you find the perfect fit. For further assistance, don't hesitate to contact us.

My Account

Do I need an account to order?

Creating an account is not mandatory but recommended for a quicker checkout process, order tracking, and saving your preferences.

How do I update my account information?

Simply log in and visit the “My Account” section, or reach out to our customer support for help.

I forgot my password. What do I do?

Click the "Forgot Password" link on the login page and follow the steps to reset your password.

Other

How can I contact customer support?

We’re here to help via email at customercare@globalaioutlet.com or phone at +96895544523. If your question isn’t covered in our FAQs, please get in touch